Refund policy
Refund & Exchange Policy
At Kaprasaaz, we take pride in the quality of every piece we send out. We want you to shop with confidence, knowing that if something goes wrong, we are here to make it right.
What Can Be Returned or Exchanged
We accept returns and exchanges only for items that arrive damaged or defective. If your order arrives in poor condition, please contact us within 24 hours of receiving it. After 24 hours, we may not be able to process your request, so please check your order as soon as it arrives.
To be eligible, the item must be unused, unwashed, and in its original packaging exactly as you received it.
How to Raise a Return or Exchange
Getting the process started is simple. Just reach out to our customer support team by phone +92-371-923-8886 or email info@kaprasaaz.com with your order details and a brief description of the damage. The faster you contact us, the faster we can resolve it for you.
Opening Parcel Video Why It Matters
We strongly recommend recording a short video while opening your parcel. If your video clearly shows the damage at the time of delivery, we will process your refund or exchange much faster no back and forth, no waiting. It is a simple step that protects you as a customer and helps us serve you better.
Refund Process
If you have an opening parcel video that clearly shows the damaged item, we will issue a full refund to your original payment method as soon as we receive the returned product.
If no video is available, do not worry. We will arrange for our courier to collect the item from you at no cost. Once we receive and inspect the product, we will either issue a full refund or send you a replacement whichever you prefer.
Replacement Process
If you choose a replacement, we will make sure your new item is carefully packed with bubble wrap and secured properly before dispatch. We will keep you updated on the delivery timeline so you always know what to expect.
Shipping Costs
You will not pay a single rupee for return shipping or replacement delivery. All shipping costs in these cases are covered by us completely.
What Is Not Covered
We are unable to process returns or exchanges for items that have been used, washed, altered, or damaged due to mishandling after delivery. We trust our customers to treat products with care, and we ask for the same in return.
We Are Here to Help
Our customer support team is available to guide you through every step of the process. Whether you have a question, a concern, or need help with a return — just reach out. We will not leave you hanging.
Policy Updates
Kaprasaaz reserves the right to update this policy at any time. Any changes will be updated on our website, so we recommend checking back if you have any questions.
By placing an order with Kaprasaaz, you agree to the terms outlined above. Thank you for choosing us your trust means everything to us, and we are committed to making every experience worth it.